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We want you to love everything you get from Ollie Skincare. If a product isn’t right for your skin, or you’re not happy with it for any reason, contact us within 30 days of receiving your order and we’ll make it right with an exchange, store credit or a refund. That includes products you’ve opened and tried.
How to start
Email us at team@ollieskincare.com with your order number, the product, and a quick note about what wasn’t right. If we need the product back, we’ll send you a return shipping label and instructions. Returns go to: 2629 Countryside Lane, Richfield, WI 53076. Please contact us before sending anything back, so we can match it to your order.
Damaged or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us right away, with a photo if you can, and we’ll send a replacement or refund it.
Exceptions
Gift cards can’t be returned or refunded.
Refunds
Once we approve your refund, it goes back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If it’s been more than 15 business days since we approved it, email us at team@ollieskincare.com.
Questions?
We’re happy to help: team@ollieskincare.com or 262-225-7111.
